Covid-19 is creating generational shifts in business practices and customer/employee behaviours. For some businesses, their technology investments over the past couple of years placed them in a fortunate position when heading into the Covid-19 pandemic. For others, it has been vital to develop and transition quickly to new processes. In both cases, enterprises are seeing a significant shift to a more digital mode of operations with effects that ripple across every aspect of their business. This acceleration to digital is game-changing and presents both challenges and opportunities.
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